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Warranty
How long is the warranty?
Audio-Visual Direct stands with our products and aims for 100% customer satisfaction. That is why we offer a 10 year warranty for all of our dry-erase boards in regards to manufacturing defects and shipping damages. Should any problems or issues arise contact us directly we will work hard to resolve them.
My order is missing some parts. What should I do?
In the unlikely event this happens, please contact us at [email protected] and let us know what parts you need. We will send you replacement parts via expedited shipping as soon as possible.
My item was damaged in shipment. What should I do?
Please send photos of the shipping label, any damage to the product, and/or any damage of the shipping carton to [email protected]. We will send you a replacement unit right away. The photos allow us to submit a damage claim from the carrier and help our quality control team to improve product packaging.
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